3 Numbers Jo Decide Karte Hain — Aur Ek Process
Agar yeh teen numbers aapke case par satisfy karein, toh refund mil jayega. Agar ek bhi miss hua, refund eligible nahi hai.
Kab Milega Refund
- Payment mein technical error ho jaye (double charge, failed transaction but deduction, etc.)
- Successful payment ke 48 ghante ke andar bhi course access na mile — support contact ke baad bhi
- Course content, sales page par advertised description se materially different ho
- Refund request purchase date se 7 din ke andar raise ho
- Course ka 20% se kam content access/view kiya gaya ho
Kab NAHI Milega Refund
- Course ka 20% se zyada content access / view kar liya ho
- Trading losses, market performance ya personal trading outcomes ki wajah se
- Request 7-day window ke baad aaye — purchase date se count hota hai
- Course discounted/promotional offer par liya ho aur checkout par clearly "non-refundable" likha ho
- Terms & Conditions ka violation (unauthorized sharing, redistribution, account misuse)
- STOXGEN profits guarantee nahi karta — yeh educational content hai, investment advice nahi
Refund Claim Kaise Karein — 4 Steps
Refund request sirf likha (written email) hi accept ki jaati hai. Call ya WhatsApp par verbal request process nahi hoti. Apna registered email use karein jo checkout par use kiya tha.
- Step 1 — Email bhejein: infostoxgen@gmail.com par likh ke bhejo. Subject mein likho: "Refund Request — <Course Name> — <Order ID>"
- Step 2 — Ye details include karein: Registered email, Transaction ID, purchase date, course name, refund reason (1–2 line mein). Payment screenshot optional but helpful hai
- Step 3 — Team review karegi: Humari team 5–7 business days ke andar review karke response degi. Agar koi extra info chahiye toh woh email par puchh lenge
- Step 4 — Approved → Refund process: Original payment method par 7–10 business days mein refund initiate hoga, subject to bank/payment provider ki processing time
Timeline
Digital Product Ka Nature
Saare STOXGEN courses 100% digital educational products hain. Successful payment ke baad course dashboard par instant access milta hai — videos, PDFs, downloadable resources sab online accessible ho jaate hain. Isi reason se refund eligibility limited hai: jab access already grant ho chuki ho, toh reversal legally limited hota hai.
Yeh Indian Consumer Protection (E-Commerce) Rules, 2020 ke anusaar hai — digital services ke liye "no-questions-asked" refund mandatory nahi hai, lekin genuine issues (access failure, content mismatch) par hum fair resolution dete hain.
Agar STOXGEN Course Cancel Kare
Agar STOXGEN kisi course ko discontinue kare ya purchased content deliver na kar paaye (rare case), toh affected buyers ko full refund diya jayega. Refund 10 business days ke andar initiate hoga original payment method par. Iss case mein Refund Claim Rule ka 20% content limit apply nahi hota.
Refund ke liye yahin likhein
Subject line mein "Refund Request — Course Name — Order ID" likhein taaki fastest response mile.
Disclaimer: STOXGEN ek financial-markets educational platform hai. Courses investment advice, tips, signals ya guaranteed returns nahi hain. Markets mein substantial risk hota hai — losses ho sakti hain. Trading results, accuracy ya profits ki guarantee hum nahi dete. Yeh Refund Policy trading outcomes ke liye applicable nahi hai — sirf course access aur content delivery issues par.