STOXGEN is a 100% digital educational platform. All our courses consist of recorded video lessons, structured modules, and supplementary materials delivered exclusively through online access. There is no physical product, no courier shipment, and no postal delivery involved in any purchase.

1. Nature of Delivery

Since all STOXGEN offerings are digital in nature:

• No physical item is shipped to any buyer.
• No postal address is required for service delivery.
• No shipping charges apply to any transaction.
• The "delivery" of our service is the activation of online access to the purchased course.

2. Access Activation Timeline

Course access is typically activated within the following timeframe after successful payment verification:

3. International Buyers

Since our courses are entirely online:

• International buyers (outside India) can purchase freely as long as they have stable internet access.
• Currency conversion ya international transaction fees, agar applicable hon, buyer ke payment method par depend karte hain.
• Time zones ke hisaab se activation support response mein variation ho sakta hai.

4. Access Issues & Troubleshooting

Agar aapko payment ke baad access mein koi dikkat aaye:

• Sabse pehle spam/junk folder check karo — login email wahan bhi ho sakta hai.
• Student Login page par apna registered email/phone use karke password reset karo.
• Agar tab bhi issue persist kare, humare Contact Us page se support team se baat karo — usually 1-2 hours mein respond karte hain.

5. Refunds Related to Delivery

Refunds (where applicable per our Refund Policy) are processed:

• Back to the original payment method (UPI, card, netbanking).
• Typically within 5–7 business days of approval.
• No physical product needs to be returned since none was shipped.

6. Contact Us

Delivery ya activation ke sawaalon ke liye: infostoxgen@gmail.com